1. Binding Agreement
This binding Agreement (this “Agreement”) sets forth the legally binding terms and conditions your access to and use of any websites, mobile sites, mobile applications, desktop applications, products or services (the “Services”) offered by CrossTower India Trading Private Limited (“CrossTower”) to the extent further described as (“CrossTower”, “us”, “our”, and “we”) through access and use of websites/ portal/ mobile application, produced and/or maintained by us (“Site(s)”). The “User”, “you”, “your” shall refer to any natural person or entity and its authorized users that subscribes or uses the Services. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into this Agreement.
By accessing or using the services, you are accepting this agreement (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into this agreement (on behalf of yourself or the entity that you represent). You may not access or use the services or accept this agreement if you are not at least 18 years old. If you do not agree with all of the provisions of this agreement, do not access and/or use the site.
2. This Agreement is Subject to Change
This Agreement is subject to modification by CrossTower at any time in CrossTower’s sole discretion and you will be bound by the latest version posted on the CrossTower Site(s). When we modify the website, we will endeavour to send you an email notifying you of any material change. It is important that you review the Agreement whenever it is modified because if you continue to use the Services after we have modified the Agreement, you are indicating to us that you agree to be bound by the modified Agreement. If you do not agree to be bound by the modified terms, you must stop using the Services. We may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
2.1. You acknowledge that trading in cryptocurrencies involves a high degree of risk. Cryptocurrencies are subject to constant and frequent fluctuations in value and exchange rates, and the value of your cryptocurrency assets may increase or decrease at any time. Accordingly, you may suffer a complete loss of the funds held in your account. You acknowledge that you are solely responsible for determining the nature, suitability, and appropriateness of these trading risks for you. You acknowledge and agree that CrossTower bears no responsibility or liability to you or any other person whatsoever for any losses or gains incurred in connection with your use of the services. You also acknowledge and agree that CrossTower does not give advice or recommendations regarding the trading of cryptocurrencies, including the suitability and appropriateness of, and investment strategies for, cryptocurrencies. You also acknowledge and agree that CrossTower and your ability to use the services may be detrimentally impacted by regulatory action or changes in regulations applicable to cryptocurrency. You agree that we may disclose your personal and account information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request. You hereby acknowledge and agree that CrossTower is not a financial institution, bank, credit union, trust, hedge fund, broker or investment or financial advisor, and is not subject to the same laws, regulations, directives or requirements applicable to such persons. You acknowledge and agree that no oral or written information or advice provided by CrossTower, its officers, directors, employees, or agents, nor any information obtained through the services, will or shall constitute investment, or financial advice. You are solely and exclusively responsible for all trading decisions made by you while using the services. CrossTower is merely a technology platform and you are solely and entirely responsible for the legal, regulatory and tax compliance of all transactions carried out by you using the services.
3. Account Setup
3.1 Eligibility and Representations.
3.1.1 Eligibility Subject to Change. The eligibility requirements set forth herein may change from time to time and the use of certain CrossTower Services may require that CrossTower request additional information from you in order for you to continue your use of the CrossTower Services. The CrossTower Services are currently only available to individuals located in supported jurisdictions. For a complete list of currently supported jurisdictions, please contact CrossTower.
3.1.2 Natural Persons Registering. If you are registering to use the CrossTower Services as a natural person, you must be at least 18 years of age and must not have been previously suspended or removed from the CrossTower Services or any other service or product offered by CrossTower to enter into this Agreement.
3.1.3 Legal Entities Registering. If you are registering to use the CrossTower Services on behalf of a legal entity, you represent and warrant that (i) you are duly organized and validly existing under the laws of the jurisdiction of your organization or incorporation and, if relevant under such laws, in good standing; (ii) you have the power to execute this Agreement (and any other documentation relating to this Agreement to which you are a party), to deliver this Agreement and any other documentation relating to this Agreement that you are required by this Agreement to deliver and to perform your obligations under this Agreement, (iii) you have taken all necessary action to authorize such execution, delivery and performance under the Agreement; (iv) the execution, delivery and performance under this Agreement do not violate or conflict with any law applicable to you, any provision of your constitutional documents, any order or judgment of any court or other agency of government applicable to you or any of your assets or any contractual restriction binding on or affecting you or any of your assets; you have obtained all governmental and other consents that are required to have been obtained by you with respect to this User Agreement and such consents are in full force and effect and all conditions of any such consents have been complied with; and (v) your obligations under this Agreement constitute legal, valid and binding obligations, enforceable in accordance with their respective terms (subject to applicable bankruptcy, reorganization, insolvency, moratorium or similar laws affecting creditors’ rights generally and subject, as to enforceability, to equitable principles of general application (regardless of whether enforcement is sought in a proceeding in equity or at law)).
3.1.4 Additional Representations. Whether you are accessing or using the CrossTower Services as a natural person or legal entity, you further represent and warrant that you will not be using the CrossTower Services for any illegal activity, including, but not limited to, illegal gambling, money laundering, fraud, blackmail, extortion, ransoming data, terrorism financing, other violent activities, or any prohibited market practices.
3.1.5 Violations of Representations Means Immediate Termination. If CrossTower determines that you have violated this Agreement, including, but not limited to, transacting with blacklisted addresses, or engaging in Prohibited Use or Prohibited Business or Prohibited Transactions then CrossTower will have the right to terminate this User Agreement and you may forfeit any funds otherwise eligible for redemption. Notwithstanding the foregoing, CrossTower may determine not to make the CrossTower Services, in whole or in part, available in every market, either in its sole discretion or due to legal or regulatory requirements, depending on the User’s location. We may without liability to you or any third-party refuse to let you register an account at CrossTower or we may revoke your rights to your CrossTower Account.
3.2 Identity Verification. During registration for your CrossTower account, you agree to provide CrossTower at any time during the term of this Agreement with the information we request as soon as practicable for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crimes. You also agree to permit us to keep records of such information. We will need to complete certain verification procedures before you are permitted to use the CrossTower Service, which will require that your personal information be screened against various reporting agency databases. CrossTower may change your access to CrossTower Services at any time and from time to time in our sole discretion based upon information that we obtain about you. The information we request may include certain personal information, including, but not limited to, your name, physical address, mailing address, telephone number, e-mail address, date of birth, POI (PAN Number), government identification including POA (Aadhar details/ Driving Licence/ Voter Id/ Passport) , and, depending on your account type, information regarding your bank account (such as the name of the bank, the account type, IFSC code, cancelled cheque/ bank statement and account number) and, where permitted by law, special categories of personal data, such as biometric information. Any information that you provide to us you hereby agree that such information is complete, true and accurate and is not misleading, and you agree that you will promptly provide updated information if any information changes by contacting CrossTower at email@example.com. You authorize us to make inquiries, whether directly or through third parties, that we consider necessary to verify your identity or protect you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such inquiries. We reserve the right to maintain your personal information after you terminate the Agreement for business and regulatory compliance purposes, subject to Applicable Laws and regulation. For example, we may be subject to various regulations which, in a number of jurisdictions, require us to retain certain personal data for a minimum period of seven (7) years after the termination of this Agreement.
3.3 Acting on Your Behalf and No Third Party. To use the CrossTower Services, you must register for a CrossTower account (a “CrossTower Account “). By using a CrossTower Account you agree and represent that you will use CrossTower only for yourself, and not on behalf of any third party, unless you have obtained prior approval from CrossTower. You are fully responsible for all activity that occurs under your CrossTower Account. We may, in our sole discretion, refuse to open a CrossTower Account, or limit the number of CrossTower Accounts that you may hold or suspend or terminate any CrossTower Account or the trading of specific Cryptocurrency in your account.
3.4.1 No Investment Advice or Brokerage. For the avoidance of doubt, CrossTower does not provide investment, tax, or legal advice, nor does CrossTower broker trades on your behalf. All CrossTower trades are executed automatically, based on the parameters of your order instructions and in accordance with posted trade execution procedures, and you are solely responsible for determining whether any investment, investment strategy or related transaction is appropriate for you based on your personal investment objectives, financial circumstances and risk tolerance. You should consult your legal or tax professional regarding your specific situation.
3.4.2 Educational Materials. CrossTower may provide educational materials from time to time in order to assist users in learning more about such Cryptocurrencies. Information may include, but is not limited to, blog posts, articles, links to third-party content, news feeds, tutorials, and videos. The information provided does not constitute investment advice, financial advice, trading advice, or any other sort of advice, and you should not treat any of the content as such. CrossTower does not recommend that any Cryptocurrency should be bought, earned, sold, or held by you. Before making the decision to buy, sell or hold any Cryptocurrency, you should conduct your own due diligence and consult your financial advisors before making any investment decision. CrossTower will not be held responsible, and you acknowledge you are solely responsible for the decisions you make to buy, sell, or hold Cryptocurrencies.
3.5. CrossTower Account Opening.
3.5.1 How to Open an Account. Indian residents can open an account on CrossTower at https://www.crosstower.in/ Users must then enter their email and set their passwords. Please note that the password must be 6-25 characters long and contain at least one number, uppercase letter, lowercase letter and special characters.
3.5.2 Communication by Email. All communications by CrossTower to you are by email. We will use the email address on record for your CrossTower Account as our primary means of communicating with you. To ensure that you receive all of our communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any communication to the email address on record is considered effective. If any email communication is returned as undeliverable, we retain the right to block your access to CrossTower until you provide and confirm a new and valid email address.
3.5.3 Equipment Required for Access. To access the CrossTower Services, you must have the necessary equipment (such as a smartphone or laptop) and the associated telecommunication service subscriptions to access the Internet. The CrossTower Services can be accessed directly using the CrossTower Sites.
3.5.4 Cryptocurrency Wallet.
22.214.171.124 General. Upon verification of your identity, you will have the ability to transfer, track and store supported Cryptocurrencies by giving instructions through the CrossTower Site/ mobile application (each such transaction, a “Cryptocurrency Transaction”) in connection with your Cryptocurrency wallet (the “Cryptocurrency Wallet”).
126.96.36.199 CrossTower May Refuse to Process or Cancel Transactions. CrossTower reserves the right to refuse to process or to cancel any pending Cryptocurrency Transaction in its discretion, which may be due to compliance with laws and regulations or in response to a court order, other government order or to enforce transaction limits or for risk management purposes. CrossTower cannot reverse a Cryptocurrency Transaction which has been broadcast to a Cryptocurrency network. The Cryptocurrency Wallet services are available only in connection with those Cryptocurrency that CrossTower, in its sole discretion, decides to support. The Cryptocurrency that CrossTower supports may change from time to time without notice to you. Please see for a list of Cryptocurrencies that CrossTower supports on CrossTower’s Market Specifications page at: https://crosstower.in/legal#market-data-terms/
188.8.131.52 Use Only Supported Cryptocurrency. Under no circumstances should you attempt to use your Cryptocurrency Wallet services to transfer or store Cryptocurrencies in any form that is not supported by CrossTower. CrossTower assumes no responsibility or liability in connection with any attempt to use CrossTower Services for Cryptocurrency that CrossTower does not support.
184.108.40.206 You are Liable for Your Errors. You assume full responsibility and liability for any loss resulting from intentional or unintentional misuse of your Cryptocurrency Wallet services, including, without limitation, any loss resulting from (i) depositing one type of Cryptocurrency to a wallet intended for another type of Cryptocurrency , regardless of whether the relevant Cryptocurrency network confirms the applicable Cryptocurrency Transaction; (ii) depositing a Cryptocurrency into an address that you did not intend; (iii) inserting incorrect transaction information into the CrossTower Site. CrossTower assumes no responsibility or liability in connection with any of the foregoing.
220.127.116.11 we are not a bank or financial institution. Your CrossTower account and any other account you may have with us (and any cryptocurrency held in such account) is not a bank account or a deposit account. No interest will be paid on any cryptocurrencies you use to purchase or trade for any other cryptocurrency with other users, and all cryptocurrency directly held by us are not insured by us or any government agency. Please note, the account is not insured. You are potentially subject to the credit risk of CrossTower.
18.104.22.168 Cryptocurrency Transactions. For any supported Cryptocurrency on our trading platform, CrossTower processes transactions according to the instructions received from its users and we do not guarantee the identity of any receiver of Cryptocurrency. You should verify all transaction information prior to submitting instructions to CrossTower. Some people transfer small amounts from one account to another to confirm that they have the correct address. A Cryptocurrency Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Cryptocurrency network. A transaction is not complete while it is in a pending state. Cryptocurrencies associated with transactions that are in a pending state will be designated accordingly and will not be included in your CrossTower Account balance or be available to conduct transactions. CrossTower may charge fees to process a Cryptocurrency Transaction on your behalf. You acknowledge that you will be responsible for paying any such fees out of your available proceeds. CrossTower reserves the right to delay or cancel any Cryptocurrency Transaction if it perceives a risk of fraud or illegal activity, or otherwise within its discretion if we determine it is important for risk management. We are not responsible for any disputes among or between users regarding any transaction. We do not guarantee that any order you place will be filled. You hereby acknowledge and agree that once an order has been executed, the transaction is likely not to be reversible unless as applicable by law.
3.6 Cryptocurrency Storage & Transmission Delays. CrossTower securely stores all Cryptocurrency private keys in our control in a combination of online and offline storage. As a result, it may be necessary for CrossTower to retrieve certain information from offline storage in order to facilitate a Cryptocurrency Transaction in accordance with your instructions, which may delay the initiation or crediting of such Cryptocurrency Transaction for a period of time, which period of time may be significant. You acknowledge and agree that a Cryptocurrency Transaction facilitated by CrossTower may be delayed for this reason.
3.7 Airdrops. You understand, acknowledge and agree that in the event that a third party or software protocol attempts to or does distribute a Cryptocurrency, whether or not supported by CrossTower (often known as an “airdrop” or “bootstrap”) to certain wallet addresses, we will treat such airdropped Cryptocurrency as we would treat any other unsupported Cryptocurrency. You agree and understand that airdropped Cryptocurrencies do not create a relationship between us and the transferor, sender and/or the related network that created the airdropped Cryptocurrency, and further, that we are not subject to any obligation as it may relate to the transferor, sender or related network.
3.8 Supplemental Protocols Excluded. Unless specifically announced on the CrossTower Site or other official public statement of CrossTower, Cryptocurrencies excludes all other protocols and/or functionality which supplement or interact with such Cryptocurrencies. This exclusion includes but is not limited to coloured coins, meta coins, side chains, or other derivative, enhanced, or forked protocols, tokens, or coins or other functionality, such as staking, protocol governance, and/or any smart contract functionality, which may supplement or interact with a Cryptocurrency that we support. If a Cryptocurrency is not supported, you may lose the asset with no opportunity to restore or regain such asset. Do not use your CrossTower Account to attempt to request, receive, send, store, or engage in any other type of transaction or functionality involving any such protocol as CrossTower is not configured to detect, secure, or process these transactions and functionality. Any attempted transactions in such items will result in loss of the item. You acknowledge and agree that supplemental protocols are excluded from every Cryptocurrency and that CrossTower has no liability for any losses related to supplemental protocols.
3.9 Operation of Cryptocurrency Protocols. CrossTower does not own or control any underlying software protocols which govern the operation of Cryptocurrency supported on our platform. In general, the underlying protocols are open source, and anyone can use, copy, modify, and distribute them. By using the CrossTower Services, you acknowledge and agree (i) that CrossTower is not responsible for operation of the underlying protocols and that CrossTower makes no guarantee of their functionality, security, or availability; and (ii) that the underlying protocols are subject to sudden changes in operating rules (a/k/a “forks”), and that such forks may materially affect the value, function, and/or even the name of the Cryptocurrency you store in the CrossTower platform. In the event of a fork, you agree that CrossTower may suspend CrossTower operations (with or without advance notice to you) and that CrossTower may, in its sole discretion, decide whether or not to support (or cease supporting) either branch of the forked protocol entirely. You acknowledge and agree that CrossTower assumes no responsibility in respect of an unsupported branch of a forked protocol.
3.10 Attacks and Other Malicious Activities. CrossTower does not have any ability to prevent or mitigate attacks on any Cryptocurrency or their underlying protocols and networks. CrossTower reserves the right to take any actions in the event of an attack, as determined in its sole discretion, including but not limited to: (i) if CrossTower reasonably believes that a Cryptocurrency that it supports has been or may be compromised, or is or will be under attack, CrossTower may immediately halt trading, deposits, and withdrawals for such Cryptocurrency ; and (ii) if it is determined that such an attack caused the Cryptocurrency to greatly decrease in value, CrossTower may discontinue trade activity on such Cryptocurrency partially or entirely. CrossTower does not have any obligation to engage in any activities in relation to attacks on any Cryptocurrency or their underlying protocols and networks. Resolutions for an attacked Cryptocurrency will be determined on a case-by-case basis by CrossTower in its sole discretion. Crosstower makes no representation and does not warrant the safety of the crosstower services and is not liable for any lost value or stolen property, whether or not crosstower was negligent in providing the proper security.
3.11 Ownership. The Title to each Cryptocurrency shall at all times remain with you and shall not transfer to CrossTower. As the owner of Cryptocurrency in your Digital Wallet, you shall bear all risk of loss of such Cryptocurrency. CrossTower shall have no liability for Cryptocurrency fluctuations. None of the Cryptocurrency in your Cryptocurrency Wallet are the property of, or shall or may be loaned to, CrossTower. CrossTower does not represent or treat assets in User’s Wallets as belonging to CrossTower. You acknowledge and agree that CrossTower may grant a security interest in the Cryptocurrencies held in your Cryptocurrency Wallet. By using CrossTower’s services and platforms, you hereby grant CrossTower the right to pledge, repledge, to sell, transfer, loan, rehypothecate, hypothecate, or otherwise alienate Cryptocurrencies in your Cryptocurrency Wallet without prior notice to you. Notwithstanding the foregoing, you acknowledge and agree that in the event that there are outstanding amounts owed to us hereunder, including in your CrossTower Account, CrossTower reserves the right to debit your CrossTower Account and/or to withhold amounts from funds you may transfer into such CrossTower Account.
3.11.1 Control. You are always in control of the Cryptocurrencies held in your CrossTower Account. However, Cryptocurrencies held in your CrossTower account are protected by private keys which CrossTower manages on your behalf. You may withdraw your Cryptocurrencies at any time to separate blockchain wallets which you control that are not hosted or maintained by CrossTower.
3.11.2 Acknowledgement of Risk. You accept and understand that Cryptocurrencies in your CrossTower account do not qualify for insurance.
3.12 Cryptocurrencies Not Segregated. CrossTower may hold your Cryptocurrencies in shared blockchain addresses.
3.13 Downtime and Maintenance. CrossTower may have scheduled and unscheduled maintenance. You agree and understand that part of or all of CrossTower may be periodically unavailable during such times (collectively, “Downtime”). You acknowledge and agree that CrossTower is not responsible or liable during periods of Downtime. During such periods of Downtime, the prices of various Cryptocurrencies may move, which means that you may gain or lose value in your Cryptocurrency Account. CrossTower is not responsible for those gains or losses resulting from the Downtime.
3.14 Fees. CrossTower may earn fees when you purchase or sell Cryptocurrencies on our platform. These fees are subject to change at any time. CrossTower makes no representations or warranties as to the consistency of its published fee structure. CrossTower reserves the right to enter into and negotiate different fee structures with users on an individual and independent basis. You agree to pay all applicable fees when you are using the CrossTower platform. For complete details visit: crosstower.in/trading-and-withdrwal-fee
4. General Use, Prohibited and Termination
4.1 License. We grant you a limited, nonexclusive, non-transferable, revocable license, subject to the terms of this Agreement, to access and use the CrossTower Site(s) and our related materials (together, the “Content”) only for approved purposes as permitted by CrossTower from time to time. Any other use of the Content is expressly prohibited. CrossTower retains any and all other rights, title, and interest in the Content. No part of the Content may be copied, photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of CrossTower. Any other reproduction in any form without the permission of CrossTower is prohibited. All materials contained on this site are protected by Indian copyright law and may not be reproduced, distributed, transmitted, displayed, published, or broadcast without the prior written permission of CrossTower. By using the Site(s), you hereby agree you will not copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. “CrossTower” and all logos related to the CrossTower Services or displayed on the CrossTower Sites are either trademarks or registered marks of CrossTower or its licensors. You may not copy, imitate, or use our logs without CrossTower’s prior written consent.
4.2 Site Accuracy. Although we intend to provide accurate and timely information on the CrossTower Site(s), the CrossTower Site(s) (including, without limitation, the Content) may not always be accurate, complete, or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide you with as complete and accurate information as possible, information may be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, you should verify all information before relying on it, and all decisions based on information contained on the CrossTower Site(s) are your sole responsibility and we shall have no liability for such decisions. Information provided by third parties, including historical price and supply data for Cryptocurrencies, is for informational purposes only and CrossTower makes no representations or warranties to its accuracy. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by us. You acknowledge and agree that we are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third-party sites accessible or linked to the CrossTower Sites. If you need specific details about any information contained in CrossTower Sites, you should contact us at firstname.lastname@example.org.
4.3 Prohibited Use. In connection with your use of the CrossTower Services, and your interactions with other users, and third parties you agree and represent, you will not engage in any Prohibited Business or Prohibited Use, as defined under Appendix 1. We reserve the right at all times to monitor, review, retain and/or disclose any information provided by you as necessary to satisfy any Applicable Law, regulation, sanctions programs, legal process, governmental request or in our process of risk management. We may cancel and/or suspend your CrossTower Account and/or block transactions or freeze funds immediately and without notice to you if we determine, in our sole discretion, that your CrossTower Account is associated with a Prohibited Use and/or a Prohibited Business or if we determine that you have violated any Applicable Law, regulation, sanctions programs, legal process, CrossTower risk management threshold, as determined by CrossTower in its sole discretion, or pursuant to a governmental request.
4.4 Third Party Applications. If, to the extent permitted by CrossTower from time to time, you grant express permission to a third party to access or connect to your CrossTower Account, you will notify CrossTower at email@example.com. We will grant you express written permission to have such third-party access or to connect to your CrossTower Account based upon our internal procedures. You are not to allow a third party without this permission. You acknowledge that granting permission to a third party to take specific actions on your behalf does not relieve you of any of your responsibilities under this Agreement. You are fully responsible for all acts or omissions of any third party with access to your CrossTower Account. Further, you acknowledge and agree that you will not hold CrossTower responsible for, and will indemnify CrossTower from, any liability arising out of or related to any act or omission of any third party with access to your CrossTower Account.
4.5 Transaction Limits. The use of all CrossTower Services is subject to a limit on the amount you may withdraw in a given period (e.g., daily, weekly and monthly). Your transaction limits may vary depending on your identity verification level and other factors. CrossTower reserves the right to change applicable limits as we deem necessary in our sole discretion. If you wish to raise your limits beyond the posted amounts, you may contact us at firstname.lastname@example.org. We may require you to submit additional information about yourself or your business, provide records, and arrange for meetings with CrossTower staff (such process, “Enhanced Due Diligence”). CrossTower reserves the right to charge you costs and fees associated with Enhanced Due Diligence, if we notify you in advance of any such charges accruing. In our sole discretion, we may refuse to raise your limits, or we may lower your limits at a subsequent time even if you have completed Enhanced Due Diligence.
4.6 Termination and Cancellation. You agree and understand that we have the right to immediately (i) suspend your account and all accounts beneficially owned by you and any members of your household or for which you are a representative or authorized signatory and, in the case of entities, any affiliates (each, a “Related Account”), (ii) freeze/lock the funds and assets in all such accounts, and (iii) suspend your access to the CrossTower Site(s)until a determination has been made, if we suspect, in our sole discretion, you and/or any such accounts to be in violation of:
(a) any provision of this Agreement.
(b) any Applicable Laws.
(c) our Anti-Money Laundering Program (“AML Program”).
(d) our Prohibited Business or Prohibited Use policies; or
(e) CrossTower’s risk management policies, as determined by CrossTower in its sole discretion, which internal policies are subject to change from time to time.
You further agree and understand that we have the right to immediately (i) suspend your account and any Related Account, (ii) freeze/lock the funds and assets in all such accounts, and (iii) suspend your access to CrossTower until a determination has been made, if:
(a) The account has a negative balance for any reason.
(b) We reason to believe there is unusual activity in the account.
(c) We are so required by a court order, or binding order of a government authority.
(d) We believe someone is attempting to gain unauthorized access to your CrossTower Account.
(e) The account has a balance that needs to be reconciled for any reason.
(g) We believe you are using CrossTower, your login credentials, or other account information in an unauthorized or inappropriate manner; or
(h) For any reason that in our sole discretion is necessary to manage the risk to CrossTower.
If your account has been suspended, you will be notified when accessing CrossTower. We may, in our sole discretion, give written notice that your account has been suspended and may, in our sole discretion, disclose the reasons for suspension, if permitted to do so by law.
4.7 Receipt of Wrong Information. If you receive information about another user through the CrossTower Services, you may not disclose or distribute a user’s information to a third party. You may not use the information except as reasonably necessary to effectuate a transaction and other functions reasonably incidental thereto (such as support, reconciliation, and accounting) without the user’s express consent to do so. You may not send unsolicited email to a user through the CrossTower Services. If you believe that you have received such information in error, please notify CrossTower immediately at email@example.com. Please delete information that you receive in error after notifying CrossTower.
4.8 Death of Account Holder. Closing an account after a death can feel daunting, but CrossTower will do our best to make the process as simple as we can. For security reasons, if we receive legal documentation confirming your death or other information leading CrossTower to believe you have died, we will freeze your CrossTower Account. After such time, no transactions may be completed until:(i) your legal successor has opened (pursuant to our typical on-boarding process) and transferred your assets to a new CrossTower Account, or (ii) CrossTower has received proof in a form satisfactory to us that your death was an error. If we have reason to believe you may have died but we do not have proof of your death in a form satisfactory to us, you authorize us to make inquiries, whether directly or through third parties, that we consider necessary to ascertain whether you have died. By acknowledging this Agreement, you are hereby providing written consent for us to conduct this query. If CrossTower determines that there is uncertainty with respect to your legal successor, CrossTower reserves the right to require an order resolving such issue from a court of competent jurisdiction before taking any action relating to your CrossTower Account.
4.9 Unclaimed Property. If CrossTower is holding funds in your account, and CrossTower is unable to contact you and has no record of your use of the Services for several years, applicable state law may require CrossTower to report these funds as unclaimed property to the applicable jurisdiction. If this occurs, CrossTower will try to locate you at the address shown in our records, but if CrossTower is unable to locate you, it may be required to deliver any such funds to the applicable state or jurisdiction as unclaimed property.
5. Contact CrossTower
If you have any questions, feedback, or complaints, notify CrossTower at firstname.lastname@example.org. When you contact us, please provide us with your name, address, and any other information we may need to identify you, your CrossTower Account, and the transaction on which you have feedback, questions, or complaints.
6. Governing Law; Submission to Jurisdiction; Arbitration. If you have a dispute with CrossTower, we will attempt to resolve any such disputes through our support team. If we cannot resolve the dispute through our support team, you and we agree that any controversy, claim, or dispute arising out of or relating to this Agreement shall be settled SOLELY AND EXCLUSIVELY BY BINDING ARBITRATION, on an individual basis.
This Agreement shall be governed by the laws of India. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration in Gurugram, India in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended, by a sole arbitrator mutually appointed by the parties. The language of the arbitration shall be English. The award shall be final and binding on both parties. Where reference to the courts is necessary, the parties hereby submit to the exclusive jurisdiction of the courts of Gurugram. You irrevocably and unconditionally waive any objection that it you now or hereafter have to the laying of venue of any action or proceeding arising out of or relating to this Agreement in the courts referred to in this Section.
7. Security and Data Privacy
7.2 Security Breach. If you suspect that your CrossTower Account or any of your security details have been compromised or if you become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you and/or CrossTower (together a “Security Breach “), you must notify CrossTower support as soon as possible at email@example.com. You must take any steps that we require to reduce, manage, or report any Security Breach. Failure to provide prompt notification of any Security Breach may be taken into account in our determination of the appropriate resolution of the matter.
7.3 Account Security. You understand and agree that you are responsible for the security on our system. We urge you to consider maintaining security on your system, platform, or device. We may institute any of the below as required. Ways in which to do that are as follows (which are suggestions and not advice):
– Secure the email account that you are using for the CrossTower platform via software token or hardware token
– Generate a completely unique password to the CrossTower platform that has never been used on any other online service
– Enable two factor authentication via a software token or hardware token
– Whitelist addresses that you can verifiably withdraw to
– You have the ability to terminate all logged-in sessions across all devices
7.4 Computer Viruses. We shall not bear any liability, whatsoever, for any damage or interruptions caused by any spyware, scareware computer viruses, Trojan horses, worms, or other malware that may affect your computer or other equipment, or any phishing, spoofing or other attack. We advise the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from CrossTower. Always log into your CrossTower Account through the CrossTower Site(s)to review any transactions or required actions if you have any uncertainty regarding the authenticity of any communication or notice.
8. General Terms
8.2 Indemnification. You agree to indemnify and hold CrossTower, its affiliates and service providers, and each of its or their respective officers, directors, agents, joint venturers, employees, consultants and representatives (collectively, the “Indemnified Parties”), harmless from any claim or demand (including attorneys’ fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to (i) your use, misuse, or inability to use the CrossTower Site(s) or the CrossTower Services; (ii) your breach of this User Agreement, or (iii) your violation of any law, rule or regulation, or the rights of any third party. To the maximum extent permitted by Applicable Law, you hereby discharge, acquit, and otherwise release the Indemnified Parties, from any claim or demand (including attorneys’ fees and any fines, fees or penalties imposed by any regulatory authority) arising out of or related to the use of the CrossTower Sites, and the CrossTower Services, including, but not limited to, claims relating to the following: negligence, gross negligence, intentional interference with contract or advantageous business relationship, defamation, privacy, publicity, misrepresentation, any financial loss not due to the fault of CrossTower, the CrossTower Site, false identities, fraudulent acts by others, invasion of privacy, release or misuse of personal information, disputes with other users of the CrossTower Services, failed transactions, purchases or functionality of the CrossTower Sites, unavailability of the CrossTower Sites, its functions and/or the CrossTower Services and any other technical failure that may result in inaccessibility to the CrossTower Sites, or the CrossTower Services, or any claim based on vicarious liability for torts committed by users encountered or transacted with or through the CrossTower Sites, or the CrossTower Services, including, but not limited to, fraud, computer hacking, theft or misuse of personal information, assault, battery, stalking, rape, cheating, perjury, manslaughter, or murder. The above list is intended to be illustrative only, and not exhaustive of the types or categories of claims released by you. This release is intended by the parties to be interpreted broadly in favour of CrossTower, and thus any ambiguity shall be interpreted in a manner providing release of the broadest claims. This release is intended to be a full release of claims, and the parties acknowledge the legally binding nature of this provision, and the nature of the rights given up in connection therewith.
8.3 Acknowledge and Agreement to Operational Challenges. You are aware of and accept the risk of operational challenges. CrossTower may experience sophisticated cyber-attacks, unexpected surges in activity or other operational or technical difficulties that may cause interruptions to the CrossTower Services. You understand that the CrossTower Services may experience operational issues that lead to delays, including delays redeeming Cryptocurrencies. You agree to accept the risk of transaction failure resulting from unanticipated or heightened technical difficulties, including those resulting from sophisticated attacks. You agree not to hold CrossTower accountable for any related losses.
8.4 Third-Party Products and Services. You acknowledge that CrossTower will provide you a platform to allow or assist you to access, interact with, and/or acquire or purchase products and/ or services from several supported platforms and other third parties via third-party websites or applications (collectively, “Third-Party Products and Services”). CrossTower is not responsible for such Third-Party Products and Services and CrossTower does not monitor, warrant, endorse or make any representations with respect to Third-Party Products and Services. Any use of Third-Party Products and Services is regulated solely by the terms and conditions of such Third-Party Products and Services. Any contract entered into, or any transaction completed via any Third-Party Products and Services, is only between you and the relevant third party and not CrossTower. In the event, any Third-Party Products and Services discontinue their programs available to CrossTower and/or such Third-Party Products and Services cease to exist, CrossTower shall not be liable for the consequences of the same and may cease to provide such features to you without entitling you to refund, credit or other compensation. You agree to not hold CrossTower liable for any losses related to Third-Party Products and Services.
9.1 Entire Agreement. This Agreement is the complete and exclusive agreement between the parties with respect to the subject matter hereof, superseding and replacing all prior agreements, communications, and understandings (both written and oral) regarding such subject matter.
9.2 Force Majeure. In no event will we be liable or responsible to you, or be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, pandemic, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this Agreement, national or regional emergency, strikes, labour stoppages or slowdowns or other industrial disturbances, passage of law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota, or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation.
The headings in this User Agreement are for reference only and do not affect the interpretation of this User Agreement.
9.4 Assignment. You may not assign any rights and/or licenses granted under this Agreement. We reserve the right to assign our rights without restriction, including without limitation to any CrossTower affiliates or subsidiaries, or to any successor in interest of any business associated with the CrossTower Services. In the event that CrossTower is acquired by or merged with a third-party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from you as part of such merger, acquisition, sale, or other change of control in accordance with Applicable Law. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and insure to the benefit of the parties, their successors and permitted assigns.
9.5 Survival. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, including, without limitation, sections pertaining to suspension or termination, CrossTower Account cancellation, debts owed to CrossTower, general use of the CrossTower Sites, disputes with CrossTower, indemnity and general provisions, shall survive the termination or expiration of this Agreement.
9.6 Waiver. Our failure or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver thereof.
9.7 Severability. If any term or provision of this Agreement is held invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal, or unenforceable, such provision will be changed and interpreted to modify this Agreement so as to affect the original objectives of the provision in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
9.8 Defined Terms
“Applicable Laws” means (a) any domestic or foreign statute, law (including common and civil law), treaty, code, ordinance, rule, regulation, restriction; (b) any judgement, order, writ, injunction, decision, ruling, decree or award; (c) any regulatory policy, practice, guideline, guidance, interpretation, custom or directive or internal CrossTower policy or procedure; or (d) any qualification, authorization, consent, exemption, waiver, right, permit or other approval of any governmental authority, in each case, applicable to a User.
“AML Program” is defined in Section 4.6
“Content” is defined in Section 4.1
“CrossTower Account” is defined in Section 3.3
“Downtime” is defined in Section 3.13
“Enhanced Due Diligence” is defined in Section 4.5
“Force Majeure Event” is defined in Section 9.2
“Indemnified Parties” is defined in Section 8.2
“Prohibited Businesses” is defined in Appendix 1
“Prohibited Transaction” means any transaction in violation of Applicable
“Prohibited Use” is defined in Appendix 1
“Related Account” is defined in Section 4.6
“Security Breach” is defined in Section 7.2
“Cryptocurrency Transaction” is defined in Section 3.5.4
“Cryptocurrency Wallet” is defined in Section 3.5.4
APPENDIX 1: Prohibited Use and Businesses, Conditional Use and Clearly
Erroneous Transaction Policy
Prohibited Use: You may not use your CrossTower Account(s) to participate in specific activities (“Prohibited Uses “). The specific types of use and activities listed below are representative, but not exhaustive. If you are uncertain as to whether your use of CrossTower Services involves a Prohibited Use or have questions about how these requirements apply to you, please contact us at firstname.lastname@example.org. By opening a CrossTower Account, you agree that you will not use your Account to do any of the following:
Unlawful Activity: Activity which would violate or assist in violation of Applicable Law including, statutes, ordinances, regulations, sanctions programs administered in jurisdictions where CrossTower conducts business, , which would involve proceeds of any unlawful activity; publish or distribute any unlawful material or information.
Abusive Activity: Actions which impose an unreasonable, excessive or disproportionately large load on our infrastructure, or detrimentally interfere with, intercept, exploit, or expropriate any critical and/or non-critical system, data, or information that CrossTower interacts with or might interact with; transmit or upload materials to the CrossTower Site that contains viruses, trojan horses, worms, malware, or any other harmful or deleterious software programs; attempt to gain unauthorized access to the CrossTower Site, other CrossTower User or Administrator Accounts, computer systems or networks connected to the CrossTower Site through password theft or any other malicious means; impersonate another party to access or use the CrossTowerSite, except in the case of specific merchants and/or applications which are explicitly authorized by a User to access the User’s CrossTower Account and information; or transfer your account access or rights to a third party, unless deemed appropriate by law or with the express permission of CrossTower.
Abuse Other Users: Interfere with another individual’s or entity’s access to or use of any CrossTower Services,; defame, abuse, exploit, extort, harass, threaten or otherwise violate, infringe or interfere with the legal rights (such as, but not limited to, rights of privacy, publicity, intellectual and digital property) of others; incite, threaten, facilitate, promote, or encourage hatred, including racial intolerance, or violent acts against others; harvest or collect information from the CrossTower Sites about others, including but not limited to, names, address, email addresses, and more without proper consent.
Fraud: Activity which operates to defraud CrossTower, CrossTower Users, CrossTower partners or any other person or legal entity; provide any false, fictitious, inaccurate, or misleading information to CrossTower.
Gambling: Lotteries; giveaways; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash or monetary prizes; internet gaming; contests; sweepstakes; games of chance or luck; animal betting, wager, or competition.
Intellectual Property Infringement : Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under jurisdictional law, including but not limited to sales, distribution, dissemination, or access to counterfeit music, movies, software, digital goods or services, or other licensed materials without the appropriate authorization or express permission from the respective rights holder; use of CrossTower’s intellectual or private or public property, title, marketing campaign, name, or logo, including use of CrossTower’s trade or service marks, without express consent or permission from CrossTower or in a manner that otherwise irreparably harms the CrossTower brand; any action that implies an untrue endorsement by or affiliation with CrossTower
Prohibited Businesses: In addition to the Prohibited Uses above, the following categories of businesses, enterprises, activities, business practices, and sale items are prohibited from engaging with CrossTower Services (” Prohibited Businesses “). Most Prohibited Businesses categories are imposed as per the requirements imposed on CrossTower by our banking providers or processors. The specific types of use listed below are representative, but not exhaustive. If you are uncertain as to whether your use of CrossTower Services involves Prohibited Businesses, and/or have questions about how these requirements apply to you, please contact us at email@example.com.
By opening a CrossTower Account, you confirm that you will not use CrossTower Services in connection with any of following businesses, enterprises, activities, business practices, or sale items:
Games/Activities of Skill: Any games or activities which are not defined as Gambling under this Agreement or by law, but which may require an entry fee and an award prize, monetary or not.
Investment and Credit Services: Securities brokers; mortgage consulting or debt reduction/refinancing services; credit counselling or repair; real estate marketing opportunities; investment schemes or strategies.
Restricted Financial Services: Check cashing, bail bonds; collections agencies.
Intellectual Property or Proprietary Rights Infringement: Sales, distribution, dissemination or access to counterfeit music, movies, digital goods or services, software, or other licensed materials without the appropriate authorization and express permission from the rights holder.
Counterfeit or Unauthorized Goods: Unauthorized or illegal sale or resale of brand name or designer products or services; sale of goods or services that are unauthorized, illegally imported, exported or which are stolen, or which attempt to mimic another entity’s product(s).
Regulated Products and Services: Marijuana dispensaries and related businesses; sale of tobacco, e-cigarettes, e-liquid and other nicotine related products; online prescription, pharmaceutical or medical services; age restricted goods or services; weapons and munitions which can potentially cause bodily harm; fireworks and related goods; toxic, flammable, and radioactive materials; products and services with varying legal status on a state-by-state or country-by-country basis.
Drugs and Drug Paraphernalia: Sale of narcotics, stimulants, opioids, controlled substances, and any equipment designed for making or using drugs, such as bongs, vaporizers, rolling paper and hookahs or the like.
Pseudo-Pharmaceuticals: Pharmaceuticals, supplements, vitamins, and other products that make health or body enhancements claims that have not been approved or verified by the applicable local and/or national regulatory body.
Adult Content and Services: Pornography and other obscene or crude materials (including literature, imagery, videos, and other media); sites offering any sexually related, explicit, or age-restricted services such as prostitution, escorts and pay-per view.
Multi-level Marketing: Pyramid schemes, network and referral marketing programs and their promotions.
Unfair, Predatory or Exploitative Practices: Investment opportunities or other services that promise high rewards, both long and short periods of time; sale or resale of a service without benefit or monetary compensation to the buyer; resale of government offerings without explicit authorization or benefit to the buyer; any site or sites that CrossTower determines to be unfair, deceptive, exploitative, or predatory towards consumers.
High Risk Businesses: Any businesses that we believe poses elevated, unwelcome or unfavourable financial or legal risk, legal liability, or violates card network or bank policies.
Conditional Use: Express written consent and approval from CrossTower must be obtained prior to using CrossTower Services for the following categories of business and/or use (“Conditional Uses“). Consent may be requested by contacting us at firstname.lastname@example.org. CrossTower may also require you to agree to additional conditions or terms or limitations, make supplemental representations and warranties, complete enhanced on-boarding, and verification procedures, and operate subject to restrictions if you use CrossTower Services to engage with any of following enterprises, businesses, activities, practices, or acts:
Money Services: Money transmitters or exchanges, Cryptocurrency transmitters or exchanges; fiat currency or Cryptocurrency exchanges; gift cards; prepaid cards; sale of in-game Cryptocurrency unless the merchant is the operator of the virtual world; act as a payment intermediary or aggregator or otherwise resell or repackage any of the CrossTower Services for monetary transportation purposes.
Charities: Acceptance of donations for non-profit enterprises or entities.
Religious/Spiritual Organizations: Operation of a for-profit religious or spiritual organization.
Clearly Erroneous Transactions Policy: A “clearly erroneous transaction” (a “CRT”) occurs when a user submits an order, and that order is executed, at a price or quantity inconsistent with the prevailing settlement price for a specific Cryptocurrency on the platform. CrossTower and its employees will review questionable transactions on its platform in the interest of preserving the integrity and fairness of the market.
A User of CrossTower’s trading system platform constitutes its executory acceptance of CrossTower’s right to modify or to cancel transactions in accordance with this policy and guidelines.
Transaction Reviews Initiated by CrossTower: CrossTower reserves the right to initiate a review of a transaction, regardless of whether or not a client request has been submitted, if it determines in its sole discretion that circumstances warrant such a review. Such circumstances may include, but are not limited to, system malfunctions (either internal or those in another market centre affecting all market participants) or regulatory inquiries. In such instances, CrossTower may notify clients that a transaction will be reviewed pursuant to the Clearly Erroneous Transactions Policy.
Adjudicating Transactions: In the event that CrossTower designated persons determine that a material term of a reviewed transaction is clearly erroneous, said designated persons shall have the authority to declare that the transaction is null and void or modify one or more terms of the transaction. A final determination generally will be made within a twenty-four-hour period of a request being submitted. CrossTower will promptly provide oral notification of a determination to the parties involved in a disputed transaction.
Rules Applicable to All Clearly Erroneous Requests: Each request will be considered on a case-by-case basis. Once a request is filed, it cannot be withdrawn without the consent of both parties. Users acknowledge and agree that certain transactions if already executed to the blockchain are irreversible and that this policy does not apply in that circumstance.
CrossTower reserves the right to amend this policy and any other at any time by providing a revised version on our website. The revised version is effective at the posted time, and we will provide you with prompt notice of any material changes via our website.
APPENDIX 2: Verification Procedures and Limits
Verification Procedures and Limits: As a regulated financial service company, CrossTower is required to identify users on our platform. This ensures we remain in compliance with KYC laws in the jurisdictions which we operate in and is necessary for us to legally be able to offer Cryptocurrency exchange services to our customers. CrossTower collects and verifies information about you to:
Protect CrossTower and its customer community from fraudulent users and keep accurate records about CrossTower’s customers. Your daily or weekly Conversion limits, CrossTower deposit, withdrawal and trading limits are based on the identifying information and/or proof of identity you provide to CrossTower. All customers who wish to use CrossTower Services are required to establish a CrossTower Account by:
Providing your name and valid email address, a password and your state or country of residence.
Verifying your identity by submitting the following information and any
– Date of Birth (DOB)
– Physical address
–PAN & Aadhar/ Voter Id/ Passport/ Driving Licence
– Source of funds
All customers who wish to send and receive Cryptocurrency via the respective blockchain network are required to:
Submit a copy of an acceptable form of identification (i.e., Pan Card & passport/ driver’s license/ Voter Id/ Aadhar), Submit a picture of yourself from your webcam or mobile phone, and Provide proof of residence.
Excluding these minimum verification procedures for the referenced services, CrossTower may require you to provide or verify additional information, or to wait some amount of time after completing a transaction, before permitting you to use any CrossTower Services, including permitting you to engage in transactions beyond typical and defined volume limits.
You may contact CrossTower to request larger limits. As part of the process, CrossTower will require you to submit to Enhanced Due Diligence. Additional fees and costs may apply, and CrossTower does not guarantee that we will raise your limits.
CrossTower reserves the right to amend this policy and any other at any time by providing a revised version on our website. The revised version is effective at the posted time, and we will provide you with prompt notice of any material changes via our website.
E-Sign Disclosure and Consent
This policy describes how CrossTower communicates with you electronically. CrossTower reserves the right to amend this policy and any other at any time by providing a revised version on our website. The revised version is effective at the posted time, and we will provide you with prompt notice of any material changes via our website.
Electronic Delivery of Communications:
– Account details, history of events, transaction receipts, number of confirmations, and any other Account or transaction information.
– Legal, regulatory, and tax disclosures or statements we may be legally required to make available to you; and
– Responses to customer support inquiries you file in connection with your Account. We will provide these Communications to you by making them available on the
CrossTower website, emailing them to you at the primary email address specified in your CrossTower profile, communicating to you via instant chat and/or messaging, and/or through other electronic communication mediums such as text message or mobile push notification.
Hardware and Software Requirements:
To access and retain electronic Communications we make available; you will need the following computer hardware and software:
– A device with an Internet connection.
– A current web browser that includes, at a minimum, 128-bit encryption (e.g., Internet Explorer version 9.0 and above, Firefox version 3.6 and above, Chrome version 31.0 and above, or Safari 7.0 and above) with cookies enabled.
– A valid email address (your primary email address on file with CrossTower); and
– Sufficient storage space to save past Communications or a printer to print them.
How to Withdraw Your Consent:
You may withdraw your consent to receive Communications electronically by contacting us at email@example.com. If you withdraw your consent to receive Communications electronically, CrossTower reserves the right to immediately close your Account or charge you additional fees for paper (hard) copies of these Communications.
Updating your Information:
It is your responsibility to provide us with a current and accurate email address and current contact information, and to keep such information up to date in a timely manner. You understand and agree that if CrossTower sends you an electronic Communication, but you do not receive it because your primary email address on file is inaccurate, not current, overlooked, blocked by your email service provider, or you are otherwise unable to receive electronic Communications, CrossTower will be deemed to have provided the Communication to you. You may update your information by logging into your account and visiting settings or by contacting our support team at firstname.lastname@example.org.